Conditions d’utilisation
1. Overview
By accessing or making a purchase through our website, you agree to be bound by the following Terms & Conditions. These terms apply to all visitors and users of the website. Please read them carefully before using any part of our platform.
This website, useallora.com, is operated by Allora Living. Throughout this document, the terms “we,” “us,” and “our” refer to Allora Living as the entity providing the products and services listed on the site.
2. General Conditions
We reserve the right to deny service to anyone at any time and for any reason.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service without express written permission from us.
You understand that while your content (excluding credit card data) may be transferred unencrypted over various networks, all credit card transactions are always encrypted during transfer.
3. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information on our site is not accurate, complete, or up to date. The materials on this site are provided for general information purposes only and should not be solely relied upon to make decisions.
We reserve the right to update or modify the site’s content at any time, but we are not obligated to do so.
4. Pricing & Changes to Products
Prices for our products are subject to change at any time without notice.
We may also modify or discontinue products or services without prior notification. We shall not be liable for any changes, suspension, or discontinuation of any product or service.
5. Product Descriptions
We make every effort to display product images and colors as accurately as possible. However, we cannot guarantee your screen’s display will reflect the actual item perfectly.
We reserve the right to limit the sale of our products to any individual, region, or jurisdiction, and may exercise this right on a case-by-case basis.
We do not guarantee that the quality of any item purchased will meet your expectations.
6. Orders and Account Information
By placing an order with us, you agree to provide complete, accurate, and current information for billing and shipping purposes.
If your package does not arrive due to incorrect or incomplete information provided by you, Allora Living is not responsible and is not obligated to resend or refund your order.
We reserve the right to refuse any order. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders using the same billing or shipping address or credit card.
If we modify or cancel an order, we may attempt to notify you via the contact information provided. However, we are not required to do so.
Double-check your address details at checkout and after placing your order. If you notice an error, contact us immediately at info@useallora.com. Once a shipment is processed, we are unable to reroute or correct addresses.
7. Refund Policy
Refund requests must be made within 30 days of delivery, and are subject to our return policy criteria. If a promotional discount was applied, the refund amount will reflect the discounted rate.
We do not assume liability for delays, shipping errors, or lost packages once the order has left our facility.
If your package is marked as "delivered" but is missing, you must file a claim within 7 business days from the delivery date.
In cases of wrong or missing items, claims must be submitted within 3 business days of receipt.
Once your refund is approved, we will send a confirmation email. Refunds may take 2–7 business days to appear in your payment method. We cannot process refunds to a different payment method than originally used.
8. Promotional Items
Mystery items, free gifts, and bonus products included in promotions are non-refundable. If you qualify for a free gift or bracelet based on a minimum purchase threshold, only one of each will be granted per qualifying order.
9. Disclaimer of Warranties
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that any results obtained from using our service will be accurate or reliable.
10. Limitation of Liability
To the maximum extent permitted by law, Allora Living shall not be liable for any injury, loss, or damages—whether direct, indirect, incidental, punitive, or consequential—arising from the use of any service or product purchased through our site.
This includes, but is not limited to, lost profits, lost revenue, lost data, or replacement costs. In regions where such exclusions are not allowed, our liability shall be limited to the fullest extent permitted by applicable law.
11. Mobile Terms (SMS)
By opting into Allora Living's SMS notifications, you agree to receive recurring messages, including updates, promotions, and cart reminders. Message frequency may vary.
You may opt-out anytime by replying “STOP” or clicking the unsubscribe link (where available). Standard message and data rates may apply. Please check with your mobile provider.
We are not responsible for delayed or undelivered SMS messages. For support, please email info@useallora.com.
12. Updates to Terms
We reserve the right to update these Terms & Conditions at any time without prior notice. Continued use of our website or services after changes are made implies acceptance of the revised terms.