Politique de remboursement

Return & Exchange Policy

30-Day Return Window

You may request a return for refund or store credit within 30 days of the delivery date. All return requests must be approved by our team before you send any items back to us.

Condition of Returns

To qualify for a return, the item must be in unused condition, with no signs of wear, and in its original packaging, including any free gifts that came with your purchase.

Return Shipping Costs

While we are happy to process refunds or provide store credit, please note that the cost of returning the product is your responsibility. You must also provide a valid tracking number as proof of return.

Refunds

Once your return is received and approved, your refund will be processed to your original payment method. Refund amounts will be calculated based on any promotional discounts applied to your order.
Please allow 2 to 7 business days for the refund to appear in your account.

Exchanges

If you prefer to exchange your item, we offer store credit for you to use on a future purchase. After we approve your return, we will issue a personalized store credit code.
All exchanges are final and cannot be refunded again.

Gift Exchanges

Gifted items are not eligible for refunds, but they can be exchanged for store credit.
Gift cards are non-refundable and cannot be canceled or refunded once issued.

Promotions – Terms & Conditions

Bundles

  • If returned together: You will receive a full refund or store credit for the entire bundle.

  • If returned separately: You will receive a partial refund or store credit based on the individual item’s price.

Promotional Sets (e.g., Buy 2 Get 1 Free)

  • If returned together: You will receive a full refund or store credit for the entire set.

  • If returned separately:

    • Buy 2 Get 1 Free (B2G1): You will receive an 80% refund or store credit based on the full value of each item, after applying the promotion.

    • Limited-time Offers (e.g., B2G2): You will receive a 50% refund or store credit based on the full value of each item, after applying the promotion.

Mystery Products and Free Gifts

Mystery products and free gifts are non-returnable and non-refundable.

How to Start a Return or Exchange

To begin your return or exchange request, please contact us at info@useallora.com with the following details:

  • Your Order Number.

  • The Item(s) you wish to return or exchange.

  • If exchanging a gift, provide any available information about the customer who purchased the gift, such as:

    • Full Name

    • Email

    • Order Number

    • Shipping Address

    • Phone Number

If your request relates to a product issue (such as a defect or damage), please mention this clearly so we can address it through the appropriate process.